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Hospital Referral and Responsibilities

NHS

Buxton Medical Practice

You have been referred to Hospital

This leaflet provides guidance on what to expect when you are referred by your GP to the Hospital. Please read the information carefully – it may save you an unnecessary trip to the Surgery by talking this process through with your specialist.

Tests and Investigations

All test and investigations required by a specialist should be ordered by them and the appointments for these sent to you by them. If the specialist requires blood tests they should give you a request form, which you take to whoever normally provides blood tests in your area (book a test through the Practice).

The specialist is responsible for acting upon the results of any test that they request and for informing you of the result.

 

If you haven’t heard from the specialist about a test result, please ring their secretary at the hospital. Your Surgery may not know the result and will not know what the specialist intended to do with the information.

Prescriptions

If your medication needs to be changed immediately the specialist should provide you with the first prescription. This may be a white prescription that can be used at the hospital pharmacy (if given this please collect the prescription from the hospital pharmacy as we will have to ask you to return to the hospital to collect this, as we may not have the details of the prescription from the hospital to prescribe it from the Practice), or on a green one that you can take to your normal pharmacy.

Upon notification from the specialist (which may take a few days) your surgery may automatically add the medication change to your repeat list (if applicable) on the computer. You will then be able to order re-supply without an appointment. You may need to contact your surgery to confirm this or ideally use the online service if you have registered for it.

If you are unsure what changes the specialist is making please ask them to explain it to you at the appointment. It saves you having to see your GP to discuss something he or she may only know from a short letter of explanation.

If you Can’t Work

If you need to be certified as unfit for work for a limited period as a result of a procedure or treatment provided by your aspecialist (or therapist), they should issue a fit (sick) note when you are discharged from hospital or seen in clinic. If you need a sick note please ask them for one.

Making an Appointment

If you need to be seen again the hospital will provide you with another appointment. Please contact the specialist’s secretary to ask about the appointment if it does not arrive in a timely manner.

Transport to and From Hospital

You will be expected to make your own way to and from hospital for your appointments and procedures. Use of family, friends, taxi or public transport is expected. In some cases the Volunteer bureau are able to provide subsidised transport for hospital appointments, their contact number is 01298 72422 / 23970

Hospital Transport will only be provided for those that have a medical reason as to why they could not otherwise attend the appointment or procedure. You book this through the Patient Transport Service on 0300 3003434 (if you do not meet their criteria they may refuse to provide transport, the Practice cannot affect this decision).

In Summary

The specialist is responsible for

    • All tests and results ordered by the

    • Providing a first prescription when needed

    • Issuing a sick note if required

    • Providing you with a follow up appointment if necessary

If you have a problem with any of these services

If you are having trouble booking a hospital appointment or unhappy with the length of wait for an appoint in the Hospital, it is best if you contact the Hospital, Ward or Department directly.

However if this does not deal with your concerns sufficiently we suggest you contact the Patient Liaison Service for the Hospital. They have the resources and authority to deal with your concerns, which the Practice does not.

PALS Stepping Hill Hospital

Tel.         0161 419 5678

Email     pcs@stockport.nhs.uk

PALS East Cheshire and Macclesfield Hospitals

Customer care team: 01625 661111 or 01625 661449

Email: ecn-tr.CustomerCareService@nhs.net

 



 
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