Stopping Prescription Ordering over the Telephone, As off the 1 February we will be stopping taking prescriptions over the telephone. This is in line with both National and Local health service policy and is being introduced for safety reasons. There is a higher likely hood of mistakes and errors for prescriptions taken over the telephone.
This also takes up a disproportionate amount of reception time on the telephone, making it more difficult for patients wanting appointments or with enquiries to get through to the Practice. The time saved here will be used to improve the answer service for these patients.
You can still order your prescription in a number of ways
- Online at www.patient.emisaccess.co.uk (after you have registered at the Practice)
- Through your usual Pharmacy
- Over the desk using your repeat prescription order sheet
- By post using the order sheet (please allow more time for this and put a SAE in if you require the prescription posting back).
Another advantage to the increased time available for the answering of telephone calls is that we can now introduce another Nationally important scheme, Reception Signposting.
This allows for the receptionist to ask the question 'So that I can sort out the right service for you, could you please advise me what the issue is that you are ringing for today?'
The patient can chose to answer this or not.
If you chose to advise the Receptionist they can at times signpost you to alternative quicker and better services that would suit you better. Internally (Prescription, sicknote, other paperwork, HealthCare Assistant, Practice Nurse, Advanced Nurse Practitioner) or externally (Minor Injuries, Podiatry, Physiotherapy, secondary care, health promotion services, etc.) without having to see the GP first, saving you time and a journey.
This will be started a Month or two after the stopping of prescription ordering over the telephone.
'Mindfulness in Every Day Use' a talk at 7.30pm Wednesday 22 February 17 within the Practice.
Organised by the Patient Participation Group for all interested patients. Followed by the PPG meeting.
(08/02/17) Possible Road Restriction /Closure 13th to 17th February 17
We have just been advised by Derbyshire County Council that Temple Road will be being resurfaced between 13th and 17th February 17. There could be some issues with access to the Practice Car Park in this time, and parking will not be available on Temple Road.
Please bear this in mind when attending the Practice as we still have a policy that restricts lateness for an appointment to 10 minutes (the available time with a GP in the appointment). After 10 minutes you will be asked to book another appointment. This is to help all patients who are waiting.
David Doig, Practice Manager
(03/02/17) Joined Up Care Derbyshire (Sustainability & Transformation Plan, STP)
For more information on how the North Derbyshire CCG (and other CCGs in the area) is looking to move forward over the next 5 years please follow the link below.
All GP practices are required to declare the mean earnings ( e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Buxton Medical Practice in the last financial year was £56,010 before tax and National Insurance. This is for 5 full time GPs and 3 part time locums who worked in the practice for more than 6 months.”
Fit Note Data Extraction and Publication – Important Information for Patients.
Practices have received a communication from the Health and Social Care Information Centre (HSCIC) on the extraction and publication of fit note data. The extraction is intended to allow the Department for Work and Pensions (DWP) to collect data on fit note usage to inform policy development and evaluate the Fit for Work service.
The data being collected will be fully anonymised and will include:
- The number of computer generated fit notes issued
- The number of patients recorded as unfit or maybe fit for work
- Fit note duration
- Health condition type aggregated to high-level diagnosis code;
- Location including CCG area
- Whether workplace adaptions were recommended.T
he Joint GP IT Committee of the BMA and RCGP (JGPITC) was consulted on this data collection and has taken steps to reduce the burden on practices and clarify the legal position. The legal basis for the collection of this data is the issuing of Directions under section 259 of the Health and Social Care Act, and as such it is recommended that practices comply with this legal requirement. There is also a legal requirement under the Data Protection Act (DPA) for practices to inform patients of the extract through fair processing. The DWP has recommended practices provide a brief overarching statement for patients, for example, on the practice website or notice board. The statement should include links to further information for patients seeking more detail. The template statement, plus links, are available within the briefing pack sent out to all practices. Practices may also wish to inform patients in person when attending the practice for a fit note. Please note that data will not be extracted for those patients with a Type 1 objection recorded i.e. those who have objected to their identifiable data from leaving the practice for purposes beyond their direct care. These objections will be respected, even though the extract does not include any patient identifiable data.
Data will be collected in February 2016 (to include fit notes issued from December 2014) and published from spring 2016. Aggregated data will be published on the HSCIC website at CCG level and above.
Further information for practices is available online.
Buxton GP surgery rated ‘good’ by health watchdog
Inspectors visited Buxton Medical Practice in October and a report was published this week which outlines that patients were treated with ‘compassion, dignity and respect’.
Patients rated the practice higher than others for several aspects of care with 91 per cent of respondents saying that the last GP they spoke to was good at treating them with care and concern which was above the national average of 85 per cent.
Read more: http://www.buxtonadvertiser.co.uk/news/local/buxton-gp-surgery-rated-good-by-health-watchdog-1-7647512#ixzz3voe94LDk
CQC Inspection Report Results (27/10/15 inspected)
Are Services Safe - GOOD
Are Services Effective - GOOD
Are Services Caring - GOOD
Are Services responsive to People's Needs - GOOD
Are Services Well Led - GOOD
Overall - GOOD
For the full report please click below
CQC Inspection Report - GOOD!
8 April 15
The following message is from Trading Standards
Derbyshire County Council Trading Standards are warning residents regarding bogus telephone calls. Trading Standards have received information from a local consumer confirming that they had received a telephone cold call from a male calling himself “Mike” claiming that he was ringing on behalf of Derbyshire County Council and that he was conducting a “National Health Investigation” regarding a recent accident.
Derbyshire County Council has confirmed that there are no surveys being undertaken.
Trading Standards would urge residents not to respond to cold callers, and not to give any information/ bank details in response to such calls. The public can register for free with the Telephone Preference Service at www.tpsonline.org.uk or by calling 0845 070 0707, to help reduce such calls.
If you have concerns over a trader who has cold called you on the phone you can report this to the Citizens Advice Consumer service (CACS). CACS provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice Consumer Helpline on 03454 04 05 06. Alternatively consumers can contact Action Fraud on 0300 123 2040 or at www.actionfraud.police.uk.
8 September 2013
How information about you
helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice . If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
More information can be found here
4 August 2013
Computer Disruption - Between 8 October 13 and upto 21 October 13 we will be unable to process repeat prescriptions and book anything other than urgent appointments.
Please bear this in mind and order your repeat prescription early if it is due between these dates.
On the run up to this time, appointmentswill become squeezed. We will be running a system to allow for urgent appointments to be seen on the day for a period until the new computer system is fully installed. Please book any routine appointments either early or after the 21 October.
Please bear with the staff at this time, there may be delays as they will have to work with different systems and rules.
Many thanks for your help at this time
New Clinical Software Project. After much consideration the Practice has decided to install a new Clinical Software called EMIS Web. This system should allow a number of improvements for all, but particularly behind the scenes to make us all more effcient for you the patient.
This will include quicker and more efficient guidelines and pathways, faster electronic transfer of information, and there is also the possibility of txt messaging for appointment reminders (though we will need an up to date telephone number for this).
However, over the next couple of months there will be a number of engineering issues and training days where there may be some disruption to the service we provide. In Particular from 10 October 2013 to 17 October 2013 when the data on the current system is taken and put on the new system.
We recommend that you make sure you have orderred your medication before this date or have enough medication to last for atleast 1 week after these dates. We may also have issues on some days booking appointments in advance. Please bear with us and be assured that we will always have everything in places for any urgent care you may need.
4 August 2013
New Telephone System: The Practice have just completed a project to install a new telephone system. This was done to both allow for better relaibility and a clearer call.
At the same time we decided to take out the press 1 for this and 2 for that system. Now all callers will be placed directly in a queuing system, and answerred as quickly as possible in turn. Unfortunately, the system to tell you where you are in the queue costs many thousands more, so you will be advised that you are in a queue and on hold only. Be assured the receptionists are working hard to get to your call, as all calls are important to us.