Appointments

Visit our Consulting Room to make an Appointment

Online Booking

If you are registered for our online services you can book an appointment via the Patient Access website. If you have not yet registered for online services please complete the registration form, once registered you will be able to use the service to make an appointment, cancel an appointment, review your medication, order repeat medication and change your contact detail.

By Telephone

To book an appointment over the phone please call the practice on 01298 24105.

The Receptionists are there to help you but please be patient if asked to wait as they are often very busy.

In Person

To make an appointment in person please visit reception during opening hours.

All appointments are bookable in advance.

If you feel you require a doctor more urgently than the first available appointment then the practice nurse will first assess your symptoms by telephone to make sure that you receive the most clinically appropriate attention.

There are a number of telephone consultation slots available with each doctor, please ask reception.

When making an appointment it is in your best interests to see your own doctor whenever possible.

Each doctors’ appointment is only 10 minutes long. In these appointments the doctor only has time to address one issue. If you have more than one issue, please make a another appointment or a double appointment.

Cancelling an Appointment

If you are unable to keep an appointment, please let us know in good time so that someone else can use the appointment time. You can cancel an appointment online or by calling the practice on 01298 24105 alternatively you can reply cancel to your text reminder.

If you are more than 10 minutes late, we will be unable to see you for that appointment and you will be asked to rebook at another time.

Demand

If we have reached safe capacity for the day and we are full, there are other options for getting the help that you need. Please note all contacts outside of our working hours 08:00-18:30 Monday – Friday will be responded to on the next working day.

Like all other GP surgeries, we are not an unlimited service. At a time of unprecedented pressure and workload, and with a shrinking workforce, we must follow recognised guidance on maintaining safe working practices so that we do not put the safety of our patients or the welfare of our staff at risk.

Please note that recent contract changes do not, contrary to popular belief, automatically entitle a patient to an appointment at first point of contact with the surgery. The information provided below forms part of the processes by which the practice fulfils its contractual obligations to ensure that an appropriate response is sent to any patient that makes contact with us.

You may be referred to this section of the website as part of our processes, but you are also free to use any of the information provided below at any time: