This report summarises 39 Friends and Family Test (FFT) responses for Buxton Medical Practice. Overall feedback is highly positive, with a 94.9% positive rate (32 “Very good”, 5 “Good”, 1 “Poor”, 1 “Very poor”) and an average score of 3.74/4.
Key findings
Patients consistently report high-quality, compassionate care, with strong themes of kindness, professionalism, and reassurance. Clinicians are frequently praised for good listening skills, clear communication, and patient involvement in care decisions.
Several individual staff members received notable positive recognition, particularly for thoroughness, responsiveness, and supportive care. Service delivery is also described as efficient and generally timely, with strong overall confidence in the practice.
CQC domain overview
- Caring: Outstanding strength, with consistently compassionate and respectful care reported
- Effective: Strong performance, with clear explanations and appropriate clinical management
- Responsive: Good, with generally timely access but minor variation in waiting times
- Safe: Generally good, with one isolated but significant concern regarding consultation quality
- Well-led: Positive overall perception, though some variation in clinician experience suggests inconsistency
Areas for improvement
- Consistency of care: Some variation in patient experience between clinicians
- Consultation quality: One isolated serious negative experience highlights the need for review and learning
- Waiting times: Minor delays noted in isolated cases
Overall conclusion
Buxton Medical Practice demonstrates very high patient satisfaction and strong performance across most domains, particularly in caring and communication. Key priorities are improving consistency between clinicians and ensuring all consultations meet the same expected standard of quality and safety.