Prescriptions

Please find below ways in which you can order your repeat prescription

NHS App
Electronic Repeat dispensing (Batch prescription)
GP Practice online ordering service
The medicine order line
Medicine order line – email callback system
Alternative arrangement

NHS App:

If you have a smartphone or tablet device, you can download the NHS App where you will be able to request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.

Further details about the NHS App and what additional services are available can be found at: www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app.

Electronic Repeat dispensing (eRD) also known as batch prescriptions:

If you use the same medicines regularly, you may be able to benefit from electronic Repeat Dispensing (eRD). Your repeat prescriptions will be sent to your nominated pharmacy in one go. This means you won’t have to re-order every time you need more medicine.

Talk to your GP or the person who prescribes your medicines to ask if you can use electronic Repeat Dispensing.

GP practice online ordering services:

If you have access to the internet, you could manage your prescriptions online with your GP practice. This option can be discussed with a member of the GP practice reception team, who will be able to assist.

You can sign up for the patient access app by completing a registration form from the surgery and bringing in photographic proof of ID. This app, like the NHS app would enable you to order any of your medications that are on your repeat list.

If you have any medications that are new or that you have infrequently and so are not on your repeat list you can order these through our website by going to the prescription area. When it asks if you are registered for online services you will need to answer “No” in order to get a blank form for you to request the medications you require.

The apps are a more efficient way of ordering your medication as the request will go straight through to your GP, whereas orders through the website must be processed by reception initially before going to the GP so may be slower.

The Medicine Order Line (MOL):

The Medicine Order Line (MOL) is a convenient way to order your prescriptions via a dedicated telephone line where you will speak to an experienced Medicine Order Line Operative. This service increases efficiency and will helps to free up staff time so we are able to provide an even better service to patients.

Please phone MOL on 01246 942 751

To save time, you can also order your prescriptions by emailing the MOL with your name, date of birth, GP surgery and telephone number – one of the MOL operators will call you back within 48 hours to process the prescription request (excluding weekends and bank holidays).

You can order prescriptions via MOL’s online form.

Alternative arrangements:

The MOL is one of many ways for you to order your prescriptions. Our aim is to ensure patients are using a service that most suits them.

If you are unable to order through the online apps or the Medicine Order Line then we would still accept written requests either posted to us or dropped in to the staff letterbox at the surgery. We are hoping to minimise these requests as they are more time consuming to process, so please only use this option if you have no alternative.

[NB. Lloyds Pharmacy (next door to the practice) is a separate business and not connected to the practice.]

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).