Prescriptions

Please find below ways in which you can order your repeat prescription

  • NHS App
  • Electronic Repeat dispensing (Batch prescription)
  • GP Practice online ordering service
  • The medicine order line
  • Medicine order line – email callback system
  • Alternative arrangement

NHS App:

If you have a smartphone or tablet device, you can download the NHS App where you will be able to request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.

Further details about the NHS App and what additional services are available can be found at: www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app.

Electronic Repeat dispensing (eRD) also known as batch prescriptions:

If you use the same medicines regularly, you may be able to benefit from electronic Repeat Dispensing (eRD). Your repeat prescriptions will be sent to your nominated pharmacy in one go. This means you won’t have to re-order every time you need more medicine.

Talk to your GP or the person who prescribes your medicines to ask if you can use electronic Repeat Dispensing.

GP practice online ordering services:

If you have access to the internet, you could manage your prescriptions online with your GP practice. This option can be discussed with a member of the GP practice reception team, who will be able to assist.

You can sign up for the patient access app by completing a registration form from the surgery and bringing in photographic proof of ID. This app, like the NHS app would enable you to order any of your medications that are on your repeat list.

If you have any medications that are new or that you have infrequently and so are not on your repeat list you can order these through our website by going to the prescription area. When it asks if you are registered for online services you will need to answer “No” in order to get a blank form for you to request the medications you require.

The apps are a more efficient way of ordering your medication as the request will go straight through to your GP, whereas orders through the website must be processed by reception initially before going to the GP so may be slower.

The Medicine Order Line (MOL):

Using the telephone order line is a convenient way to order your prescriptions. This is via a dedicated telephone line where you will speak to an experienced health professional.

Please phone – 01246 588 860.

Your request will go straight through to your GP to be authorised. This is a new addition to our services that will increase efficiency and will help your GP surgery to free up some time to be able to provide an even better service to patients.

MOL email call back system:

To save you time, if you have access to email, you can send a request for a health professional to call you back to take your prescription request within 48 hours (excluding weekends and Bank Holidays).

In your email please include your full name, date of birth, contact telephone number and your GP practice name.

The email address is: ddccg.northmolonlinerequests@nhs.net

Alternative arrangements:

If you are unable to order through the online apps or the Medicine Order Line then we would still accept written requests either posted to us or dropped in to the staff letterbox at the surgery. We are hoping to minimise these requests as they are more time consuming to process, so please only use this option if you have no alternative.

[NB. Lloyds Pharmacy (next door to the practice) is a separate business and not connected to the practice.]

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.